📱 Mobile Backoffice Survey Dashboard

📌 High-Level Findings

  • Overall Adoption: The mobile backoffice tool has a moderate adoption rate of 56.1% among all survey respondents, with 169 out of 301 users utilizing the mobile version.
  • Adoption Varies by Country: Mobile adoption is highest in Austria (94.4%), while Canada has the lowest at 35.9%.
  • High Daily Usage Among Mobile Users: Daily usage is strong, averaging 74.2% overall. Netherlands leads with 87.5%.
  • Key Feature Usage: "Live Status" is most used (92.9%), followed by "Tour Performance" (62.4%) and "Usage & Analysis" (56.5%).
  • Primary Barrier to Adoption: The top reason for not using mobile is desktop preference (59.3%), followed by lack of awareness (22.0%).
  • Usability Pain Points: Some users (notably in Germany and Canada) mentioned issues like a confusing map, slow loading, and oversized UI elements.

Total Responses

301

Mobile Users

169

Adoption Rate

56.1%

Daily Users

69

Mobile Adoption by Tenant

Feature Utilization (Live Status)

Usage Frequency Distribution

Top Barriers to Adoption

Feature Usage Summary

User Experience Ratings with Response Counts

Total Respondents

18

Mobile Users

17 (94.4%)

Daily Users

4 (80%)

Overall Rating

8.33/10
📍

Live Status

100%
📊

Usage & Analysis

75%
🏃

Tour Performance

75%

User Experience Ratings

Overall (1-10)
8.33
Finding Info (1-5)
4.0
Data Entry (1-5)
3.75
Layout (1-5)
4.50

Total Respondents

154

Mobile Users

105 (68.2%)

Daily Users

39 (75.0%)

Overall Rating

7.28/10
📍

Live Status

95.7%
📊

Usage & Analysis

56.5%
🏃

Tour Performance

65.2%

User Experience Ratings

Overall (1-10)
7.28
Finding Info (1-5)
4.05
Data Entry (1-5)
3.78
Layout (1-5)
4.0

Total Respondents

29

Mobile Users

11 (37.9%)

Daily Users

7 (87.5%)

Overall Rating

8.00/10
📍

Live Status

100%
📊

Usage & Analysis

42.9%
🏃

Tour Performance

57.1%

User Experience Ratings

Overall (1-10)
8.00
Finding Info (1-5)
4.25
Data Entry (1-5)
4.00
Layout (1-5)
4.25

Total Respondents

61

Mobile Users

23 (37.7%)

Daily Users

11 (61.1%)

Overall Rating

6.12/10
📍

Live Status

100%
📊

Usage & Analysis

42.9%
🏃

Tour Performance

57.1%

User Experience Ratings

Overall (1-10)
6.12
Finding Info (1-5)
3.61
Data Entry (1-5)
3.22
Layout (1-5)
3.44

Total Respondents

39

Mobile Users

14 (35.9%)

Daily Users

8 (80.0%)

Overall Rating

8.43/10
📍

Live Status

90%
📊

Usage & Analysis

50%
🏃

Tour Performance

50%

User Experience Ratings

Overall (1-10)
8.43
Finding Info (1-5)
4.00
Data Entry (1-5)
3.89
Layout (1-5)
4.22