🛣️ Route Editing Survey Dashboard

Analysis of route editing needs across 5 countries

🎯 Key Findings

  • Universal Demand: 92.7% of respondents find route editing useful across all countries
  • Post-Dispatch Need: 52.8% need edits after drivers have started their routes
  • Dispatcher-Led: 72% identify dispatchers/route planners as primary users
  • Customer-Driven: 73.9% of edits are triggered by customer requests
  • Full Feature Suite Needed: All edit types (add, remove, reorder, update) show 57%+ demand
  • Operational Reality: 40% cite unexpected route issues as why post-dispatch editing is essential

Total Responses

184

Countries Analyzed

5

Very Useful

69.7%

Response Rate Q1

96.7%

Route Editing Usefulness

92.7%

Find route editing useful

🚛

Post-Dispatch Editing

52.8%

Need edits after route starts

👨‍💼

Primary Users

72%

Dispatchers/Route planners

Q1: Route Editing Usefulness by Country

Q2: When to Make Edits

Q3: Who Makes Edits

Q4: Types of Edits Needed

Q5: Reasons for Edits

Q6: Why Edit After Route Start

Total Respondents

18

Find Useful

94.4%

Very Useful

77.8%

Post-Dispatch Need

55.6%

Q1: Usefulness Rating

Q2: When to Edit

Q3: Who Makes Edits

Q4: Types of Edits

Q5: Reasons for Edits

Q6: Why Edit After Route Start

🇳🇱 Netherlands Key Insights

  • Strong Adoption Signal: 94.4% find route editing useful, with 77.8% rating it "very useful"
  • Balanced Approach: 55.6% need post-dispatch editing, 27.8% need both scenarios
  • Dispatcher-Led: 72.2% identify dispatchers as primary users
  • Full Feature Demand: All edit types show 55%+ demand, led by adding stops (83.3%)
  • Customer-Driven: 77.8% of edits triggered by customer requests
  • Operational Focus: High operations/logistics involvement (55.6%)

Total Respondents

18

Find Useful

94.4%

Very Useful

77.8%

Post-Dispatch Need

55.6%

Q1: Usefulness Rating

Q2: When to Edit

Q3: Who Makes Edits

Q4: Types of Edits

Q5: Reasons for Edits

Q6: Why Edit After Route Start

🇨🇦 Canada Key Insights

  • Mirrors Netherlands: Identical 94.4% usefulness and 77.8% "very useful" ratings
  • Strong Post-Dispatch Need: 55.6% need edits after route starts, 33.3% both scenarios
  • Dispatcher-Focused: 72.2% identify dispatchers as primary users
  • Highest Feature Demand: All edit types show 55%+ demand, consistent with Netherlands
  • Customer Service Oriented: Strong customer service involvement alongside operations
  • Balanced Reasoning: Mix of customer requests (77.8%) and operational needs

Total Respondents

82

Find Useful

93.9%

Very Useful

73.2%

Post-Dispatch Need

51.4%

Q1: Usefulness Rating

Q2: When to Edit

Q3: Who Makes Edits

Q4: Types of Edits

Q5: Reasons for Edits

Q6: Why Edit After Route Start

🇵🇱 Poland Key Insights

  • Largest Sample: 82 responses provide most statistically robust insights
  • Strong Demand: 93.9% find useful, 73.2% very useful - consistent with other markets
  • Balanced Timing: 51.4% post-dispatch, 28.6% both scenarios - represents overall pattern
  • Dispatcher-Led: 73.4% dispatcher involvement, highest among all countries
  • Comprehensive Needs: All edit types 58%+ demand, led by adding stops (74.6%)
  • Qualitative Insights: Strong themes around driver autonomy and welfare priorities

Total Respondents

61

Find Useful

85%

Very Useful

65%

Post-Dispatch Need

47.5%

Q1: Usefulness Rating

Q2: When to Edit

Q3: Who Makes Edits

Q4: Types of Edits

Q5: Reasons for Edits

Q6: Why Edit After Route Start

🇩🇪 Germany Key Insights

  • Moderate Enthusiasm: 85% useful (lowest among countries), 65% very useful
  • Less Post-Dispatch Focus: 47.5% post-dispatch need, 26.2% both scenarios
  • Dispatcher-Centric: 73.2% dispatcher involvement, strong operational focus
  • Operational Emphasis: Lower customer service involvement (26.8% vs 34% average)
  • Comprehensive Needs: All edit types 56%+ demand, led by adding stops (77.4%)
  • Quality Focus: Strong emphasis on performance and system comparisons

Total Respondents

5

Find Useful

100%

Very Useful

80%

Post-Dispatch Need

60%

Q1: Usefulness Rating

Q2: When to Edit

Q3: Who Makes Edits

Q4: Types of Edits

Q5: Reasons for Edits

Q6: Why Edit After Route Start

🇦🇹 Austria Key Insights

  • Highest Enthusiasm: 100% find useful, 80% very useful - strongest signal
  • Strong Post-Dispatch Focus: 60% post-dispatch need, 40% both scenarios
  • Dispatcher-Led: 80% dispatcher involvement, highest percentage
  • Comprehensive Demand: High demand across all edit types
  • Unexpected Issues Focus: 60% emphasize unexpected route issues (vs 40% average)
  • Small Sample Note: Only 5 responses - insights indicative but limited statistical validity